![]() ![]() I was getting frustrated because the details were difficult to communicate via chat. The page was live for me, so I needed to work with SquareSpace to troubleshoot. I had run a google ad and the ad was disapproved because of a URL error. Need more clarification how I did that? Here are step by step directions so you can apply the same solution in your own situation.īrief background on the tech support problem I was addressing: If you read the thread below, you'll notice how my tip gave me a visual reference to refer to in my typed communication via chat: Here is an case study from a recent chat experience I had with my website host, SquareSpace which has live chat support (note: this post is not a criticism of their service or support as I'm happy with both). Then paste the public link URL in chat windows or in a support ticket form/email to share the visual with the tech support team. Take screenshots of issues and error messages that you are experiencing on your computer, put the screenshot(s) in Evernote, and convert that note to a public link. This Evernote tip gets you around that limitation and allows you to get visual information in front of someone who can help you, and hopefully, reduce the amount of time it takes to fix the issue. I often have to spend too much time typing out the problem or spend too many rounds of back-and-forth communication describing the problem when I could simply just show them a picture. ![]() This solution was born out of my annoyance that tech support channels don’t always allow for an image to be uploaded along with my email or support request letting me visually illustrate my issue.
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